They are scammers that ripped me out of my entire life savings. They always want me to pay more to be able to withdraw money. I have been “fined” for various things. Every time I try to withdraw money, there is an excuse why I can’t.I was only assisted in recovering my funds by the help of authorities I contacted via email (firstname.lastname@example.org). Reach out to them and get help if you are in a similar mess.